Senior Customer Success Manager, Enterprise & Strategic Accounts
MarqVision provides AI-powered brand and intellectual-property protection for brands, software companies, apps, and content companies. Its platform detects and enforces against counterfeits, unauthorized sales, impersonation, and piracy, while also offering trademark-management and legal-enforcement services.
Funding history
Investors
About MarqVision
MarqVision is a brand protection company offering an AI-powered platform for monitoring, detection, analysis, and enforcement across marketplaces, social platforms, domains, ads, and content channels. Its services include anti-counterfeiting, unauthorized seller and price monitoring, impersonation takedowns, content and anti-piracy protection, offline legal enforcement through MarqLaw, and end-to-end trademark services through MarqFolio. It serves global brands across sectors including beauty, fashion, automotive, pharmaceuticals, food and beverage, network marketing, and natural health products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the full lifecycle of enterprise and strategic customer accounts, from onboarding through renewal. You will build executive relationships, monitor account health, drive adoption across platform, legal, and partnership offerings, coordinate cross-functional initiatives, manage MarqLaw handoffs, support marketplace programs, and translate complex enforcement topics into clear customer updates.
Requirements
- 4+ years of Customer Success and/or Account Management experience in SaaS in the US market
- Experience managing enterprise or strategic-tier accounts
- Experience owning complex enterprise renewals and expansions
- Experience managing multi-stakeholder, multi-year relationships
- Strategic thinking to grow partnership value across large, matrixed customer organizations
- Ability to coordinate cross-functionally and discuss platform usage, legal/enforcement, and marketplace partnership topics
- Customer-facing skills in training, coaching, executive-level discussion management, and conflict resolution
- Ability to explain and present complex concepts clearly
- Strong written and verbal communication skills
- Business and technical acumen
- Understanding of the software development lifecycle, legal tech, brand protection, IP enforcement, SaaS, or related fields
- Familiarity with marketplace or platform enforcement programs such as Amazon Brand Registry and Alibaba
- Experience working alongside legal or compliance teams in a customer-facing capacity
Responsibilities
- Serve as the primary contact for enterprise and strategic accounts across onboarding, training, check-ins, business reviews, feature implementation, and renewals
- Build relationships across customer organizations, including executive sponsors
- Monitor account health, identify risks, and execute mitigation plans
- Drive adoption of platform, legal, and partnership offerings
- Define timelines, milestones, and success criteria for customer initiatives
- Partner with Sales, Operations, Product, Engineering, MarqLaw, and Partnerships on customer requests and account growth
- Coordinate MarqLaw legal services handoffs and ongoing customer updates
- Coordinate marketplace programs with the Partnerships team and relay customer feedback
Benefits
- Flexible PTO
- Hybrid work model
- Equity in every offer
- Comprehensive health coverage
- Dental coverage
- Vision coverage
- Parental leave
- 401(k) plan
- One-time home office stipend for remote employees
- One Medical membership