Solutions Architect - AI Infrastructure

Skills

About the Role

Manage customer onboarding, deployment coordination, account health, escalations, and production readiness for AI infrastructure customers. Build scalable support systems, automate workflows, track billing and contracts, and coordinate across customers, finance, engineering, operations, and leadership.

Requirements

• 2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role.
• Strong interest in AI, GPU infrastructure, cloud systems, or technical products.
• Ability to work directly with customers and technical teams.
• Organization and attention to detail.
• Written and verbal communication skills.
• High ownership.
• Experience building processes from the ground up.
• Experience with infrastructure, cloud, DevOps, or enterprise technical products.
• Familiarity with SLAs, support operations, billing, procurement, or contract administration.
• Exposure to AI/ML infrastructure, model training environments, or GPU-based products.
• Startup or high-growth experience.

Responsibilities

• Serve as a primary customer contact for AI infrastructure workloads.
• Own customer onboarding and deployment coordination from post-sale through production readiness.
• Build customer relationships and manage issues, risks, and escalations.
• Translate customer needs into internal action.
• Build systems for onboarding, deployment tracking, escalation management, and account health.
• Turn manual workflows into processes, tooling, or automation.
• Define support operations and service models for technical accounts.
• Track billing, contract milestones, renewals, and account workflows.
• Maintain visibility into deployment timelines and infrastructure commitments.
• Coordinate customers, finance, engineering, and leadership.

Benefits

• Equity incentives
• Flexible work environment
• Visa sponsorship
• Relocation support
• Professional development budget
• Team off-sites
• Conference attendance