Customer Success Manager - LATAM
Alpaca provides developer APIs for stock, options, and crypto trading, enabling businesses and developers to build trading applications and automate investment strategies.
Maintainer signals as of 8/12/2026
Funding history
Projects
About Alpaca
Alpaca helps developers and businesses access financial markets through API-first infrastructure for stock, options, and cryptocurrency trading. Users can build algorithmic trading strategies, create investing applications, and integrate brokerage services into their platforms.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You manage B2B and enterprise customer relationships from onboarding and activation through expansion and renewal. You monitor customer goals, satisfaction, retention, adoption, and risk; manage escalations; forecast growth; deliver business reviews and executive reports; advise customer leadership; communicate account status internally; and collaborate with Product, Sales, and the Broker Dealer to champion partner needs.
Requirements
- 4-6 years of experience in a customer success role managing customer relationships
- Comfort working US EST or PST hours in a remote setup
- Understanding of SaaS and APIs
- FinTech experience, especially with broker-dealer businesses
- Exposure to or employment with large and small companies
- Ability to work remotely and independently and self-manage time and obligations
- Flexibility to help drive growth where and when needed
- Desire to learn
- Ability to manage customer relationships across various-sized companies
- Experience working with international B2B clients
- Ability to work as a team player with ownership and transparency
Responsibilities
- Act as the primary contact for B2B and enterprise customers
- Drive healthy relationships with key contacts throughout the customer lifecycle
- Ensure customer satisfaction, retention, and success
- Manage internal and external escalations
- Maintain regular customer contact
- Monitor progress toward customer key results
- Identify and mitigate relationship and commercial risks
- Forecast growth with partners
- Identify and monitor progress toward shared goals
- Drive adoption of new and existing features among live partners
- Identify and disseminate best practices and pitfalls
- Represent partners internally across marketing, product, and operations
- Maintain positive internal and external relationships
- Provide internal communication and reporting on account status, health, and risk
- Develop customer success strategies
- Identify improvement and optimization opportunities
- Deliver QBRs and executive reports
- Serve as a trusted advisor to customer leadership teams
- Align platform capabilities with customer go-to-market strategies
- Own onboarding, activation, expansion, and renewal
- Collaborate with Product, Sales, and the Broker Dealer to champion partner needs and influence roadmap priorities
Benefits
- Stock options
- Health benefits
- One-time USD 500 home-office setup
- USD 150 monthly stipend via a Brex Card