Manager Customer Success Strategic Consumer Tech
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage and coach Customer Success Managers supporting strategic consumer technology accounts. You will drive adoption, expansion, and customer success metrics; lead strategic engagements and escalations; own portfolio planning and renewal-risk mitigation; align with Sales and Applied AI; and develop customer advocacy programs.
Requirements
- 7+ years of customer success, account management, or customer-facing experience
- 2+ years of front-line management experience
- Customer success management
- SaaS
- API
- AI/ML
- Enterprise portfolio management
- Consumption-based business model
- Customer adoption
- Expansion
- Value realization
- Technical fluency
- ROI
- Customer success process
- Playbook
- Data analysis
- KPI
- Retention
- Customer satisfaction
Responsibilities
- Manage and develop Customer Success Managers supporting strategic enterprise accounts
- Coach Customer Success Managers on adoption, change management, value realization, and expansion
- Drive accountability for expansion, customer health, retention, and customer satisfaction metrics
- Lead strategic customer engagements and escalations
- Build customer success frameworks, QBR templates, and expansion playbooks
- Identify expansion opportunities with Sales and Applied AI
- Own portfolio planning, forecasting, renewal-risk mitigation, and expansion pipeline development
- Develop customer advocacy programs and reference architectures
Benefits
- Visa sponsorship
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours