Head of Customer Success

Skills

About the Role

You will build and lead a multi-market Customer Success organization across APAC. You will define regional strategy, own customer outcomes, develop leaders, establish scalable operating practices, and represent customers in executive and cross-functional discussions.

Requirements

• 15+ years of experience in management consulting, technology consulting, professional services, or customer-facing advisory roles
• Experience building and leading multi-market Customer Success or Technical Success organizations
• Experience managing managers
• Track record of scaling Customer Success teams across APAC
• Experience owning enterprise customer relationships and driving retention, expansion, and adoption
• Strong people leadership and executive presence
• Excellent cross-functional partnership skills

Responsibilities

• Build and lead a multi-layered Customer Success organization across APAC
• Define and execute the APAC Customer Success strategy
• Own customer health, retention, expansion, and satisfaction outcomes
• Hire, develop, and coach Customer Success managers and individual contributors
• Partner with global Customer Success, Sales, Product, and Engineering teams
• Establish scalable processes, playbooks, and operating cadences
• Lead executive customer engagements, QBRs, and strategic account conversations
• Build relationships with channel, cloud, systems integration, and consulting partners
• Contribute an APAC perspective to global Customer Success strategy
• Help shape responsible AI deployment across APAC regulatory environments

Benefits

• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours