Senior Customer Success Manager
Dust is an enterprise AI platform for creating, sharing, and operating agents connected to company knowledge, tools, and team workflows.
Maintainer signals as of 9/25/2026
Funding history
About Dust
Dust provides a multiplayer AI platform where organizations connect models, internal data, and business tools so people and AI agents can collaborate in shared, governed workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage key and strategic customer accounts from kickoff through adoption, value realization, retention, and expansion. You will guide organizational AI transformation, lead business reviews, coordinate deployment, engineering, product, and sales resources, share customer insights, and develop scalable Customer Success practices.
Requirements
- At least 5 years of Customer Success experience
- Experience driving adoption, retention, and expansion for key and strategic customers
- C-level relationship management
- Executive Business Review experience
- Digital adoption and enablement strategy experience
- Change management and transformation experience
- Product knowledge and technical communication
- English proficiency
- French proficiency
- Written communication
- Presentation
- Portfolio management
Responsibilities
- Lead and optimize the full customer lifecycle for key and strategic accounts
- Identify high-impact use cases and create repeatable rollout plans
- Drive organizational AI transformation and change management with customer stakeholders
- Guide customers on AI governance and best practices
- Lead Enterprise Business Reviews and measure customer value
- Drive account retention and expansion
- Coordinate Deployment Strategists, Forward-Deployed Engineers, Product, and Sales
- Provide customer insights on adoption blockers and use cases
- Develop Customer Success playbooks, executive-engagement programs, customer-health frameworks, and processes