Customer Success North America
Paris-based AI company building frontier models, AI applications, developer tools, and compute infrastructure for enterprise and public-sector deployments.
About Mistral AI
Mistral AI develops open-weight and commercial language models and provides a full-stack AI platform spanning agents, application development, custom-model training, APIs, and AI cloud infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of enterprise customers and build trusted stakeholder relationships. You will lead onboarding and adoption, monitor customer health, deliver training and business reviews, create success plans, resolve deployment obstacles, gather feedback, and support renewals and expansion discussions.
Requirements
- 5+ years of experience in customer success, account management, or solutions consulting
- Experience in a technical or SaaS environment
- Ability to manage enterprise customer relationships and drive adoption, satisfaction, and retention
- Experience working with technical products and engaging with Data, IT, and Engineering teams
- Communication and presentation skills for technical and executive audiences
- Business acumen for identifying upsell and expansion opportunities
- Ability to understand and discuss technical requirements
Responsibilities
- Manage a portfolio of enterprise customers
- Build trusted relationships with customer stakeholders
- Lead customer onboarding, adoption, and ongoing engagement
- Monitor customer health metrics and address risks to prevent churn
- Identify upsell and cross-sell opportunities with Sales
- Gather customer feedback and influence the product roadmap
- Develop and deliver customer training and enablement programs
- Conduct quarterly business reviews
- Create and execute customer success plans with KPIs, timelines, and measurable outcomes
- Advocate for customer needs internally
- Clear deployment and adoption obstacles
- Support renewals, contract negotiations, and expansion discussions
Benefits
- Healthcare coverage
- Parental leave
- Retirement plans
- Relocation support
- Wellness programs
- Meal allowances
- Transportation allowances
- Location-specific perks