Customer Success Manager Public Sector and Defense France
Toronto-founded enterprise AI company building foundation models, agentic AI, enterprise search, and private deployment products.
About Cohere
Cohere provides enterprise-focused AI models and end-to-end products, including North for agentic workplace AI, Compass for enterprise search, and models for generation and retrieval. It supports private, VPC, and on-premises deployment options.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead strategic French public-sector accounts from AI use-case design through production scaling. You will build executive relationships, create success plans and adoption strategies, lead secure implementations, run business reviews, manage escalations, support renewals, and provide customer feedback on government-specific product needs.
Requirements
- 8+ years of experience in customer success, account management, strategic consulting, or technology delivery
- 3–5 years working directly with French ministries, regional authorities, or public institutions
- Experience managing complex strategic accounts and multi-year implementation timelines
- Experience implementing AI/ML, cloud, or enterprise software in secure or regulated environments
- Experience developing customer-success strategies, QBRs, and executive-engagement programs
- Knowledge of French government technology procurement and governance
- Active Confidentiel-Défense or higher security clearance
- Fluent French proficiency
- Knowledge of RGPD, loi Informatique et Libertés, ANSSI, and accessibility standards
- Knowledge of French government cloud and security frameworks
Responsibilities
- Own the success, adoption, and growth of French public-sector customer accounts
- Build trusted relationships with senior French government stakeholders
- Develop customer success plans aligned with organizational missions, digital strategies, and budget cycles
- Manage escalations and customer satisfaction
- Define and track public-sector success metrics
- Guide customers through AI adoption from use-case identification through deployment and scaling
- Lead secure AI implementation projects in French government environments
- Create change-management strategies to drive adoption and value realization
- Conduct executive business reviews
- Drive contract renewals and account growth
- Provide product and engineering feedback on government-specific needs
- Represent the company at French government forums and industry events
Benefits
- Weekly lunch stipend of $75/£75 or local equivalent
- Health and dental benefits
- Mental-health budget
- RRSP matching, 401K, and Pension Scheme
- 100% parental-leave top-up for up to six months
- Arts and culture, fitness/wellness, quality-time, and workspace-improvement credits
- Six weeks of paid vacation
- Budget for travel to other offices and annual company offsite
- Co-working benefit for employees not near an office
- $500 home-office stipend