Senior Manager of Client Success
Built is a real estate and construction finance technology company.
Projects
About Built Technologies, Inc.
Built Technologies provides an AI-powered software platform for real estate and construction finance. Its products support construction loan administration, origination, underwriting, draw and budget management, inspections, risk mitigation, portfolio reporting, construction financials, invoice management, lien waivers, compliance tracking, and digital payments. The company serves banks, private credit lenders, owners, developers, general contractors, builders, borrowers, inspectors, and suppliers, with integrations to systems such as Sage, Yardi, and Procore.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead Client Success managers and teams, establish strategy and operating methods, and improve retention, adoption, and expansion outcomes. You will develop leaders, manage strategic client relationships, partner across functions, forecast performance, and scale AI and automation adoption.
Requirements
- 8–12+ years of client success, customer success, or strategic account management experience
- 3–5+ years leading multi-level teams or managing a client success function
- Experience in a high-growth SaaS or fintech environment
- Client success strategy expertise
- Knowledge of scalable engagement models, health scoring, expansion playbooks, and net revenue retention
- Experience partnering with executive leadership on strategy
- Executive communication skills
- Familiarity with lending institutions, draw management, compliance workflows, commercial real estate finance, or commercial banking
Responsibilities
- Lead Client Success teams and Managers of Client Success
- Establish organizational structure, strategic priorities, and performance accountability
- Develop and implement client success strategy, playbooks, and operating methodologies
- Hire, develop, and mentor Client Success managers and senior leaders
- Set and monitor metrics for net revenue retention, retention, adoption, and expansion
- Partner with Sales, Implementation, Product, and Finance on client success strategy
- Lead executive-level relationships for strategic client accounts
- Improve client success tooling and engagement models
- Develop annual forecasts and business plans for retention and expansion
- Champion AI and automation adoption across the function
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- Unlimited PTO
- Uncapped vacation for US employees
- Learning Grant program
- 401k match with expedited vesting for US employees
