Customer Success Manager
Norbloc is an international fintech company providing KYC, KYB, AML screening, and compliant data-sharing solutions. It serves organizations including financial services firms, payment providers, legal firms, marketplaces, trading businesses, and shipping companies.
Funding history
About Norbloc
Norbloc develops customer onboarding, KYC/KYB validation, AML screening, and data-sharing tools intended to improve compliance, customer experience, and operational efficiency. Its products include Sancus for KYC/KYB onboarding and due diligence, Atlas for breaking down internal data silos, and Fides, a KYC data-sharing ecosystem for organizations, regulators, and customers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and maintain strong customer relationships, drive advocacy, collect feedback and success stories, handle incoming requests, and help create testimonials and case studies. You will develop a thorough understanding of the products, provide prospects with accurate solution information, support the Sales Team, and work toward sales targets while prioritizing customer needs.
Requirements
- 4+ years of proven experience in B2B customer success, ideally in a software company or financial sector
- University degree in Business or another relevant field
- Excellent communication skills in English
- Experience with HubSpot CRM
- Strong interpersonal skills
- Creative problem-solving
- Customer-first attitude
- Self-motivation and ownership of responsibilities
- Ability to perform under pressure, prioritize, and meet deadlines
- Industry and market knowledge of software solutions, KYC/AML compliance, financial services, and RegTech
- Arabic written and verbal communication is a plus
Responsibilities
- Drive advocacy by turning satisfied clients into references for new prospects
- Collect client feedback and customer success stories
- Create testimonials and case studies
- Foster direct communication with clients
- Handle incoming requests
- Develop trusting customer relationships
- Meet sales targets
- Develop an understanding of the products
- Provide prospects with accurate information on solutions
- Support the Sales Team internally
Benefits
- Competitive compensation package with generous variable component
- Private health insurance plan
