Senior Customer Success Manager Enterprise Strategic
EudiaVisit Eudia website
Eudia is an AI platform for enterprise legal, contracting, and compliance teams that turns institutional knowledge into governed AI agents.
Palo Alto, California, United States
Funding history
About Eudia
Eudia provides augmented-intelligence software for in-house legal teams, embedding AI into legal workflows such as contracting, compliance, litigation, M&A, and legal research.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own strategic enterprise customer relationships and lead implementations, adoption, value realization, renewals, and expansion. You will run executive value conversations, coordinate cross-functional work, identify customer needs, and create repeatable customer-success frameworks and operating practices.
Requirements
- 7+ years of enterprise or strategic customer success, account management, client services, or similar experience
- Enterprise relationship-management experience with senior stakeholders
- Renewal, retention, risk-forecasting, and expansion skills
- Framework-building and ambiguity-management ability
- Executive communication skills
- Ability to guide adoption of AI-enabled workflows
- Willingness and ability to travel for customer meetings, events, and team onsites
- Early-stage startup experience
- Legal, compliance, or regulated-enterprise workflow exposure
- Sales, investment banking, legal, consulting, or professional-services background
Responsibilities
- Build relationships with legal, IT, security, procurement, and executive stakeholders
- Lead executive-facing success plans, QBRs, EBRs, and outcome conversations
- Translate customer pain into product and delivery priorities
- Define customer outcomes, KPIs, adoption targets, and milestones
- Lead AI-enabled workflow transformation
- Own renewal health and retention strategy
- Identify expansion opportunities
- Lead onboarding and implementation for enterprise accounts
- Create repeatable customer-success templates and frameworks
- Propose improvements to product, process, enablement, and go-to-market operations