Senior Account Manager, Partner Success
Bitpanda helps users invest in stocks, cryptocurrencies, metals, and ETFs through a regulated European platform with fractional investing from €1.
Funding history
Projects
About Bitpanda
Bitpanda helps European users invest in cryptocurrencies, stocks, ETFs, precious metals, and commodities through a regulated fintech platform. Users can trade fractional shares, access early-stage crypto projects, earn staking rewards, and spend investments via debit card. The platform combines diverse asset classes with European regulatory compliance and multi-asset support.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Build and maintain strong relationships with partner accounts, drive user adoption and engagement, and contribute to revenue growth through proactive collaboration and partner performance optimization.
Requirements
- 3+ years of experience in client-facing roles in SaaS or fintech.
- Experience leading projects, facilitating training workshops, and liaising cross-functionally to solve customer needs.
- Excellent written and spoken German and English communication skills.
- Strong organizational skills and ability to manage multiple tasks.
- Creative problem-solving skills, accountability, teamwork, and a collaborative mindset.
Responsibilities
- Manage multi-threaded relationships with partner accounts from platform go-live.
- Coordinate cross-functional teams around performance operations, best practices, and product roadmap initiatives.
- Define business metrics and success criteria, monitor progress, and provide optimization recommendations through business reviews.
- Lead and facilitate in-person and virtual Quarterly Business Reviews with partners.
- Collaborate with partners to define strategic roadmaps with measurable milestones.
- Own critical meetings, drive decisions, manage escalations, and ensure swift resolutions for partner issues.
Benefits
- Hybrid working model combining onsite collaboration and remote work, with up to 25 days per year to work from a city or country of choice.
- Stock option plan.
- Confidential coaching, counselling, and mental health resources through OpenUP.
- Three additional days off in 2026.
- Unlimited access to Udemy online courses.
- Worldwide partner discounts, rewards, and perks.
- Eight weeks of gender-neutral new parent leave.
- Free onsite dining at select Bitpanda offices.
- Recognition and rewards for tenure.
- Bitpanda-branded merchandise.
- Team events and celebrations.
