Senior Account Manager
eToro is a social investing platform for trading and managing assets with insights from a global investor community.
About eToro
eToro is a social investing platform that addresses the need for accessible trading and portfolio management. Users can buy and sell stocks, cryptocurrencies, and other assets, follow other investors, and use copy trading to mirror strategies. The platform brings together social features and investment tools to help users learn and act within a shared environment.
Skills
About the Role
You will manage and grow a portfolio of active trading clients. You will drive client acquisition, engagement, retention, activation, deposits, and trading participation. You will educate clients on the platform, provide non-advisory product guidance, gather feedback, document interactions, and ensure communications comply with relevant policies and regulations.
Requirements
- 3–5 years of experience in fintech brokerage or CFD/FX trading platforms, preferably in Singapore.
- Proven success in B2C and B2B business development.
- Ability to work autonomously while building a new market presence.
- Excellent written and verbal communication of complex financial concepts.
- Ability to interpret client activity metrics using a data-driven approach.
- Bachelor’s degree in Business, Finance, Economics, or a related discipline.
Responsibilities
- Develop and implement strategies to grow high-activity CFD trading clients in the Singapore office.
- Drive new client acquisition through targeted marketing campaigns, networking, referrals, industry events, and partnerships.
- Engage clients proactively to improve retention and trading activity.
- Identify client needs and guide adoption of relevant platform features and products.
- Drive client activation, deposits, and ongoing trading participation through structured engagement.
- Act as the primary contact for client engagement, platform usage, and account-related matters.
- Provide platform education and non-advisory product guidance.
- Gather client feedback and contribute insights to improve product and service offerings.
- Ensure client interactions comply with internal policies and applicable regulatory requirements.
- Maintain clear documentation of client communications and engagement activities.
