Scaled Account Manager Beneficial Deployments

Skills

About the Role

You will own a named portfolio of nonprofit and education customer relationships from transition through retention, growth, and adoption. You will help customers turn purchased seats into regular use, identify strategic use cases, automate routine account work with Claude, and create scalable programs such as playbooks, webinars, and cohorts. You will also share customer feedback and coordinate solutions across relevant functions.

Requirements

• 3+ years of account management or customer success experience with nonprofit or higher education customers
• Proven ability to grow retention and drive adoption of new technology
• Experience owning and growing, retaining, or turning around customer accounts
• Experience using AI in work and building an AI workflow
• Program or project management with multiple stakeholders
• Cross-functional influence without direct management authority
• Ability to explain AI clearly to skeptical or new users
• Knowledge of nonprofit and higher education missions

Responsibilities

• Own a named portfolio of nonprofit and education customer relationships end to end
• Drive customer activation and adoption of purchased seats
• Use Claude to automate account research, follow-ups, usage reviews, and routine questions
• Lead strategic conversations with customer leaders to define mission-critical use cases and success measures
• Identify accounts ready for redesigned workflows and involve specialists when appropriate
• Create scalable playbooks, webinars, and cohorts for recurring customer needs
• Share customer feedback and coordinate resolution of customer problems across functions
• Support launches, events, new signups, and scaled partnerships

Benefits

• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours