Sales Specialist
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide customers through the process of finding suitable financial solutions. You will manage inbound communications, contact prospective customers, explain lending products, support deals with lenders, and help customers secure the funding they need. You will also maintain accurate Salesforce records, identify customer trends, and use sales technologies to support reporting and effective data management.
Requirements
- Strong customer service and communication skills
- Ability to quickly establish working relationships
- Results-oriented work ethic with attention to detail
- Determination and drive
- Passion for supporting small businesses
- Ability to work in a fast-paced environment
- Ability to work independently and collaboratively
- Self-motivation and effective daily planning skills
- Ability to work well under pressure
- Ability to troubleshoot issues quickly and effectively
- Experience working on telephones in sales or call centre environments
- Ability to work effectively in virtual teams
Responsibilities
- Manage inbound customer communications
- Contact prospective customers exploring finance options
- Guide customers through the digital journey to secure funding
- Assist with deals at each stage of the sales process
- Pitch suitable lending products from the lender panel
- Maintain accurate and up-to-date prospect information in Salesforce
- Identify trends and anticipate customer funding needs
- Use CRM and sales technologies accurately and promptly
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave
- Personal L&D budget of EUR 250 per year
- Additional health and dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- WFH equipment allowance
- Remote work support