Revenue Analytics Manager
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own recurring sales, marketing, and customer success reporting; build reporting infrastructure and dashboards; automate recurring workflows; resolve data-quality issues; and translate business questions into clear analytical findings. You will document data standards, KPI definitions, and operational processes.
Requirements
- 5–8 years of experience in data analytics, business intelligence, or GTM/Revenue Operations
- Experience at a startup or high-growth SaaS company
- Experience owning reporting across at least two GTM functions
- Proficiency in Looker Studio or a comparable BI tool
- Hands-on Salesforce reporting, data-model, and CRM operations experience
- SQL and BigQuery or equivalent cloud data warehouse experience
- Written and verbal communication skills for presenting findings to leadership
- Ability to manage multiple workstreams
Responsibilities
- Own recurring Sales, Marketing, and Customer Success reporting
- Build and maintain reporting infrastructure in Looker Studio, BigQuery, and Salesforce
- Ensure reporting is accurate, timely, and accessible
- Identify trends and surface insights proactively
- Design and build dashboards for GTM stakeholders
- Establish dashboard standards and data-source documentation
- Build automated workflows and maintain operational runbooks
- Translate business questions into analytical frameworks and communicate findings
- Investigate data-quality and Salesforce issues and drive resolution
- Establish and enforce data standards and document GTM KPI definitions
Benefits
- Equity
- Medical, dental, and vision insurance
- Remote-first culture with opportunities for in-person collaboration
- Professional development budget
- Generous PTO and holidays