Partner Success Manager
Xsolla (USA), Inc., operating under the Xsolla brand, is a global video game commerce and payments company serving game developers, publishers, creators, and payment providers.
Maintainer signals as of 9/2/2026
Projects
About Xsolla (USA), Inc.
Xsolla provides merchant-of-record and payment-processing services plus direct-to-consumer commerce, web shops, publishing and distribution tools, cloud gaming, fraud prevention, player engagement, creator monetization, and developer tooling for the video game industry. Its solutions operate across 200+ geographies with 1,000+ payment methods and are actively supported through live products, documentation, customer support, and ongoing hiring.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own assigned partner campaigns from kickoff through launch, optimization, and review. You will act as the primary partner contact, develop campaign strategies, identify risks, coordinate internal resources, communicate performance, and support late-stage business-development opportunities.
Requirements
- 3+ years of customer success, account management, or partner management experience
- Fluent Mandarin and professional English
- Strategic and consultative partner relationship management
- Knowledge of Chinese and international creator platforms
- Cross-functional collaboration across time zones
- Ability and willingness to travel across China and APAC
- Game industry experience
- Based out of the China office in Beijing or Shanghai
Responsibilities
- Own assigned partner campaigns from kickoff through launch, optimization, and post-campaign review
- Act as the primary contact for assigned partners in China and APAC
- Develop campaign strategies covering creator selection, storefront setup, and quest mechanics
- Identify campaign and partner risks and drive corrective action
- Coordinate with business development and Creator Success teams
- Communicate campaign performance to partners
- Advocate for partner needs and provide feedback for product and process improvements
- Support late-stage opportunities with local market context and commercial translation
- Identify expansion and upsell opportunities
- Represent XPN at industry events across China and APAC
- Maintain deep expertise in the XPN product
Hiring Process
Final interview stage, followed by a background check where permitted by law and subject to separate written consent.