Partner Success Lead
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a portfolio of customer engagements from partner matching through completion. You will monitor scope, timelines, blockers, delivery quality, and Claude usage; lead delivery and at-risk reviews; coordinate escalations; and build repeatable delivery practices. You will also develop senior partner relationships, conduct quarterly practice reviews, steward funding requests, and track engagement and partner-health metrics.
Requirements
- Experience managing 10 to 30 concurrent customer engagements, projects, or accounts to completion
- Experience in partner success, customer success, delivery management, or technical account management
- Ability to create repeatable operating formats, checklists, or plays
- Experience managing metrics tied to delivery, adoption, retention, consumption, or expansion
- Ability to assess delivery plans and identify risks
- Experience escalating and unblocking issues across partners, customers, sales, customer success, and product
- Executive presentation and stakeholder communication skills
- Understanding of customer success in a usage-based business
- Technical fluency to participate in delivery reviews
- Daily use of Claude or another large language model for work
- Bachelor’s degree or equivalent education, training, or experience
Responsibilities
- Own customer engagements from partner match through completed outcomes
- Monitor engagement scope, timelines, blockers, and customer usage trends
- Run weekly delivery reviews and escalate at-risk engagements with diagnoses and owners
- Unblock capacity, scope, readiness, product, registration, and delivery-quality issues
- Track delivery quality, consumption, completion, and at-risk-account metrics
- Build senior relationships with partner practice and delivery leaders
- Develop partner practices through certification, repeatable offerings, and customer stories
- Create reusable review packs, unblocking plays, and practice-building guides
- Run quarterly practice reviews with partner alliance and delivery leaders
- Present executive briefings, practitioner enablement sessions, and internal reviews
- Evaluate and reconcile partner co-investment and program-funding requests
- Coordinate handoffs with sales, delivery, account management, and customer success
- Instrument the engagement portfolio and report partner-health metrics
Benefits
- Visa sponsorship support
- Equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours