Senior Partner AI Enablement Manager
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the strategy, roadmap, execution, and measurement of AI Receptionist partner enablement. You will build scalable onboarding, certification, workshops, and self-service learning; support partner go-to-market motions; and translate product capabilities into partner-facing assets and technical guidance. You will collaborate with sales, product, engineering, and partner leadership to improve readiness, engagement, and customer outcomes.
Requirements
- 7+ years of experience in Solutions Engineering, Enablement, Customer Success, or similar roles
- 5+ years designing and running partner, channel, or sales enablement programs at scale
- 5+ years of experience in the contact center space
- Experience building programs from the ground up in ambiguous, fast-moving environments
- Experience working with technology partnerships
- Ability to provide technical guidance and translate business requirements into technical solutions
- Ability to work cross-functionally with Sales, Product, and Engineering teams
- Executive-level communication skills for explaining complex technical concepts
- Project management and organizational skills
Responsibilities
- Own the AI Receptionist partner enablement strategy, roadmap, and success metrics
- Configure and optimize the learning platform for scalable partner enablement
- Build go-to-market motions with partner pre-sales, including demos, platform customization, and partner messaging
- Serve as an AI Receptionist subject matter expert for internal teams and partners
- Define and own partner onboarding and certification programs
- Deliver partner readiness through workshops, certifications, self-service learning, and practitioner enablement
- Track partner readiness, certification, engagement, and pipeline contribution
- Use data and feedback to improve enablement programs, content, and delivery methods
- Translate technical capabilities into scalable partner enablement programs and assets
- Develop partner-specific sales enablement assets and advise strategic partners on use cases and enterprise engagements
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program for onsite employees
- Commuter benefits for onsite employees