Manager of Enterprise AI Success
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will hire, coach, and develop AI Success Managers supporting enterprise customers. You will guide customer strategy, adoption, retention, renewals, and expansion; establish success metrics and operating practices; align cross-functional stakeholders; and bring customer insights into product priorities.
Requirements
- Experience leading and developing Customer Success, Strategic Account Management, Consulting, or similar customer-facing teams
- Track record of driving retention, expansion, adoption, and measurable enterprise customer outcomes
- Experience leading teams that manage complex enterprise customer portfolios
- Ability to connect technical capabilities and product usage to business results
- Fluency in SaaS configuration, data analysis, AI tools, and product capabilities
- Executive communication skills
- Ability to use performance metrics to identify risks and improve customer outcomes
- Willingness to travel approximately 25% and work across time zones
Responsibilities
- Hire, coach, and develop Enterprise AI Success Managers
- Guide customer relationships, success frameworks, plans, and paths to value
- Support managers handling complex enterprise account portfolios
- Drive adoption, workflow change, performance improvement, renewals, and expansion
- Develop product fluency in configuration, prompts, workflows, rules, and capabilities
- Lead customer health, retention, risk mitigation, renewal, and expansion strategy
- Define, monitor, and improve customer success metrics
- Align Sales, Product, Engineering, Marketing, and Professional Services
- Bring customer insights, challenges, and opportunities into product priorities
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program for onsite employees
- Commuter benefits for onsite employees
- Equity