Key Account Manager (German speaking)
Vivid offers an all-in-one financial platform for both businesses and individuals, combining banking services with investment opportunities. It provides business accounts with features like high-interest rates, cashback, invoicing, and payment solutions, targeting freelancers, startups, and companies. It also offers personal accounts with options to invest in stocks, ETFs, and crypto.
About Vivid
Vivid offers a range of financial services for both personal and business use. For businesses, it provides accounts, interest accounts, international transfers, cards, cashback, payment solutions, invoicing, bookkeeping, integrations, and business travel services. It also features a Crypto Earn account. For personal users, Vivid offers accounts, payments, cards, investment options in stocks, ETFs, and crypto, as well as rewards, interest rates, and various pricing plans like Prime. The company operates through several entities: Vivid Money S.A. in Luxembourg, authorized as an electronic money institution; Vivid Money B.V. in the Netherlands, licensed as an Investment Firm and Crypto Asset Service Provider; Vivid Digital S.r.l. in Italy, a registered Virtual Asset Service Provider; and Vivid Money GmbH in Germany. These entities provide specific services like payment services, investment and crypto services, and digital asset services to customers in various jurisdictions.
Skills
About the Role
You'll own and grow an existing book of SME business, deepening relationships and driving retention rather than chasing new logos. You'll build and nurture long-term relationships with multiple stakeholders at your accounts, ensuring they get the most value out of Vivid's products and features. You'll track your pipeline in the company CRM, forecast performance, and report on progress. You'll present, negotiate, and structure complex pricing models tailored to your accounts. You'll follow established account management processes and share feedback with your manager to help refine them. You'll act as the voice of the customer internally, working cross-functionally to improve the user experience, and you'll consistently work to meet and exceed your targets.
Requirements
- A degree in business administration finance or a related field, or relevant professional experience
- A minimum of 2 years experience in Sales and/or Account Management, ideally in FinTech or financial services
- Excellent written and verbal English and German; other languages are a plus
- Analytical mindset
- Proficiency in CRM systems (preferably Salesforce and Aircall)
- High level of organisation prioritisation and accountability
- KYB AML and risk mitigation knowledge is a plus
- Understanding of specifications of designated market is a plus
- Proficiency in AI tools is a plus
Responsibilities
- Maintain and grow SME book of business focusing on up-sell cross-sell and renewals
- Build and nurture long-term multi-stakeholder relationships
- Maximise feature and product alignment to deliver best value to clients
- Monitor forecast build and report on pipeline within company CRM
- Present negotiate and structure complex pricing models for designated accounts
- Follow account management processes and provide feedback to management
- Act as voice of the customer and collaborate cross-functionally to enhance user experience
- Consistently achieve and exceed company targets
Benefits
- Learning & development budget
- Fully paid vacation and sick leave
- Sports compensation