IT Support
ElevenLabs is an AI research and product company building generative audio AI platforms for voice, music, image, video, and conversational agents.
About ElevenLabs
Founded in 2022 by Piotr Dąbkowski and Mateusz Staniszewski, ElevenLabs develops generative AI for audio and human-technology interaction. Its current offerings include ElevenAgents for voice and chat agents, ElevenCreative for generating and editing speech, music, image, and video, and ElevenAPI for developer access to AI audio models, alongside text-to-speech, voice cloning, dubbing, voice changing, and sound-effects tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Provide hands-on IT support from the London office, manage the laptop lifecycle, keep meeting-room AV equipment reliable, handle inbound support requests, run IT onboarding, contribute to Tech Ops projects, automate repetitive work with tooling and Slack bots, and maintain internal IT documentation.
Requirements
- Strong organisational skills and a proactive mindset
- Knowledge of macOS, networking basics, and SaaS tooling
- Ability to learn new tools and technologies quickly
- Clear written and verbal communication skills
Responsibilities
- Assist with laptop procurement, setup, returns, and secure wiping
- Provide hands-on IT support in the London office
- Ensure meeting rooms and AV equipment run reliably
- Handle inbound support requests as a first point of contact
- Run IT onboarding calls for new joiners
- Contribute to Tech Ops initiatives
- Build automations and Slack bots to streamline repetitive work
- Write and maintain internal IT documentation and guides
Benefits
- Annual discretionary learning and development stipend
- Annual discretionary social travel stipend
- Monthly co-working stipend for employees not near a main hub
- Annual company offsite
- Stock options