IT Site Specialist
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Provide in-person IT support at the San Francisco office, resolve tickets, administer core SaaS applications and identity systems, manage application portfolios and renewals, build automations, maintain hardware inventory, support conference-room AV, and document technical processes.
Requirements
- Minimum 4 years of technical experience in an enterprise-size organization
- Hands-on experience in on-site IT support and SaaS administration
- Knowledge of Okta, Google Workspace, Slack, JAMF, and modern SaaS tools
- Understanding of user lifecycle management, identity and access management, and least privilege
- Experience with SSO and SCIM provisioning
- Experience building integrations or automations across SaaS platforms
- Experience managing SaaS portfolios, licenses, and vendor renewals
- Experience with deskside support and ticket resolution
- Endpoint, AV, inventory, scripting, and automation experience
Responsibilities
- Provide in-person support at the San Francisco office five days per week
- Provide L4 IT support and resolve IT tickets end to end
- Handle advanced troubleshooting and internal escalations
- Triage support requests and improve SLAs
- Direct and review AI support-agent workflow runs
- Manage application onboarding and offboarding
- Administer Okta, Google Workspace, Slack, JAMF, and other SaaS tools
- Manage application portfolios, licenses, and renewals
- Build integrations and automations
- Manage hardware inventory and procurement coordination
- Support conference-room AV reliability
- Perform audits and drive remediation
- Create technical and user-facing documentation
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental and vision insurance coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
- In-office lunch, snacks and drinks
- Relocation support to NYC or SF
- Life, AD&D and disability coverage
- Group retirement plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension