IT Site Specialist
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide in-person IT support at the San Francisco office, resolve tickets, administer core SaaS applications and identity systems, manage application portfolios and renewals, build automations, maintain hardware inventory, support conference-room AV, and document technical processes.
Requirements
- Minimum 4 years of technical experience in an enterprise-size organization
- Hands-on experience in on-site IT support and SaaS administration
- Knowledge of Okta, Google Workspace, Slack, JAMF, and modern SaaS tools
- Understanding of user lifecycle management, identity and access management, and least privilege
- Experience with SSO and SCIM provisioning
- Experience building integrations or automations across SaaS platforms
- Experience managing SaaS portfolios, licenses, and vendor renewals
- Experience with deskside support and ticket resolution
- Endpoint, AV, inventory, scripting, and automation experience
Responsibilities
- Provide in-person support at the San Francisco office five days per week
- Provide L4 IT support
- Resolve IT tickets end to end
- Handle advanced troubleshooting and internal escalations
- Triage support requests and improve SLAs
- Direct and review Serval workflow runs
- Manage application onboarding and offboarding
- Administer Okta, Google Workspace, Slack, JAMF, and SaaS tools
- Manage application portfolios, licenses, and renewals
- Build integrations and automations
- Manage hardware inventory and procurement coordination
- Support conference-room AV reliability
- Perform audits and drive remediation
- Create technical and user-facing documentation
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental and vision insurance coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
- In-office lunch, snacks and drinks
- Relocation support to NYC or SF
- Life, AD&D and disability coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension