Head of Technical Solutions
Braintrust is an active AI observability platform for teams building and operating production AI agents.
Funding history
About Braintrust
Braintrust provides tracing, evaluation, experimentation, and pattern-discovery tooling for AI agents. Teams can inspect agent traces, evaluate outputs with automated or human scoring, build datasets from production behavior, and gate releases against quality regressions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and lead the post-sales function across Professional Services, Technical Account Management, and Technical Enablement. You will onboard and implement customers, drive adoption, manage technical health, own retention metrics and the post-sales P&L, write statements of work, lead delivery, develop offerings and playbooks, forecast renewals, and travel to customers when needed.
Requirements
- Experience building or leading a post-sales, Professional Services, Customer Success, Technical Account Management, or Technical Enablement function
- Experience owning and improving Gross Revenue Retention and Net Dollar Retention
- Experience working with technical or enterprise customers in complex environments
- Experience scoping work, writing Statements of Work, and managing delivery
- Experience with renewal and expansion forecasting and risk mitigation
- Ability to turn ambiguous customer needs into executable engagements
- Experience operating strategically and hands-on in early-stage or scaling environments
- Communication skills for technical stakeholders and business leaders
- Willingness to travel and work onsite with customers when needed
Responsibilities
- Onboard, implement, and drive early customer adoption
- Serve as a strategic technical contact for key accounts and manage technical health
- Own and improve Gross Revenue Retention and Net Dollar Retention
- Hire, develop, and scale the post-sales team
- Build technical enablement programs, documentation, training, and resources
- Scope engagements and write outcome-driven Statements of Work
- Own end-to-end delivery and customer outcomes
- Define post-sales offerings and build repeatable delivery and renewal playbooks
- Partner on renewal forecasting, expansion planning, and at-risk account identification
- Manage the post-sales P&L
- Feed customer insights into product and go-to-market work
- Travel to work closely with customers when needed
Benefits
- Medical, dental, and vision insurance
- Daily lunch, snacks, and beverages
- Flexible time off
- WiFi and cellphone stipend