Founding Customer Success Manager
ComposioVisit Composio website
Composio provides AI-agent infrastructure for secure access to and actions across third-party applications.
San Francisco, United States
Funding history
About Composio
Composio is an active AI developer-tools company offering managed authentication, tool access and execution, integrations, and agent runtime infrastructure for AI agents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage high-value enterprise and growth accounts as their primary contact and advocate. You will lead onboarding, drive adoption, own net revenue retention and renewals, build executive relationships, bring customer feedback to product teams, lead QBRs, create customer-success playbooks, and partner on technical issue resolution.
Requirements
- 4-7 years in Customer Success, Technical Account Management, or Solutions at a developer tools, infrastructure, or API-first SaaS company
- Experience owning net revenue retention and renewals for enterprise accounts
- Knowledge of APIs, SDKs, authentication, integrations, agent workflows, and customer architecture
- Relationship management across technical champions, executives, and internal teams
- Written communication, QBRs, and escalation management
Responsibilities
- Manage enterprise and growth accounts
- Lead customer onboarding and define success metrics
- Drive product adoption across teams, integrations, and workflows
- Own net revenue retention, renewals, expansions, upsells, and cross-sells
- Build relationships with champions, executives, and technical decision-makers
- Bring customer feedback to product and engineering
- Run QBRs with top accounts
- Build onboarding, health scoring, escalation, and renewal playbooks
- Partner with Support on technical issue resolution