Customer Activation Manager AI Spend
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead technical customer launches for AI Spend Management and coordinate deeper Router integrations with Solutions partners. You will plan implementations, investigate API setup issues, align technical and finance stakeholders, verify adoption, and turn recurring customer issues into reusable guidance and playbooks.
Requirements
- 4+ years of relevant technical customer success, technical account management, implementation, solutions consulting, or related customer-facing experience
- Experience owning technical customer launches through sustained adoption
- Ability to read API documentation and reason through request and response evidence, authentication, permissions, and integrations
- Working knowledge of AI providers and tradeoffs involving capability, cost, latency, reliability, usage limits, and data handling
- Ability to communicate with developers, AI administrators, and finance leaders
- Ability to solve unfamiliar problems and build repeatable processes
Responsibilities
- Lead customer discovery and implementation planning
- Investigate setup issues involving credentials, permissions, usage limits, model selection, and product behavior
- Explain AI usage, costs, and governance choices to technical and finance stakeholders
- Coordinate deeper Router integrations and code-level issues with cross-functional partners
- Guide customers from a working connection to a sustained usage-review or governance workflow
- Capture recurring questions and failure patterns in customer guidance and playbooks
Benefits
- Flexible PTO
- Home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office meals and refreshments
- Relocation expense coverage to NYC or SF