Enterprise Customer Success Manager UK Remote Contract
HeyGen is an AI video platform for creating avatar-led videos, generating videos from prompts, and translating video with lip sync.
Funding history
About HeyGen
HeyGen Technology Inc. provides AI video creation software and APIs, including AI avatars, video generation, translation/localization, and real-time avatar capabilities.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own post-sale value realization for Enterprise customers across EMEA, especially French-speaking accounts. You will lead onboarding and business reviews, define success metrics, prepare renewals, identify evidence-based expansion opportunities, assess churn risk, and coordinate with Sales, Support, Product, and Marketing. You will localize customer-facing materials and use CRM and BI tools to manage accounts and insights.
Requirements
- 3+ years of Customer Success, Professional Services, or Consulting experience in a SaaS environment
- Professional or native fluency in French and English
- Experience with Enterprise Customer Success motions
- Ability to manage accounts through business outcomes and metrics
- Written and verbal communication skills in French and English
- Experience building Customer Success playbooks and processes
- Data analysis and insight synthesis skills
- CRM proficiency
- Experience with data visualization or BI tools
- Knowledge of Slack
- Familiarity with AI-native workflows and tools
Responsibilities
- Own post-sale value realization for Enterprise customers
- Translate sales intent into measurable business outcomes
- Guide customers through staged value progression
- Define, track, and reinforce outcome-oriented success metrics
- Run business reviews in French where appropriate
- Prepare accounts for renewal and document realized value
- Identify expansion opportunities based on demonstrated impact
- Assess churn risk and act early
- Partner with Sales, Support, Product, and Marketing
- Localize playbooks, enablement assets, and success plans for French-speaking customers
- Contribute to customer engagement processes across EMEA