Enterprise Customer Success Manager
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
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About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide enterprise clients through adoption and integration of AI solutions into their workflows. You will train end users, manage client relationships, monitor adoption and customer-health metrics, encourage stakeholder engagement, and relay feedback to improve products and services. You may travel to customer and company offices.
Requirements
- Experience in Enterprise SaaS, big law, top-tier management consulting, or managing large-scale technology projects
- Communication skills
- Strategic planning skills
- Ability to influence stakeholders
- Ability to prioritize competing tasks and demanding customers
Responsibilities
- Lead the integration of AI solutions into client workflows
- Enable end users to adopt the platform
- Serve as the primary client contact and trusted advisor
- Use adoption, utilization, and KPI data to improve client satisfaction and ROI
- Encourage user and stakeholder engagement
- Monitor customer health, feedback, renewal readiness, and expansion opportunities
- Relay client insights to internal teams
- Travel to customer and company offices as needed