Strategic Customer Success Manager
Synthesia is an active London-based enterprise AI video platform that lets businesses create, localize, manage, and publish videos using AI avatars and voiceovers.
Funding history
About Synthesia
Synthesia Limited provides browser-based AI video creation for business communications, training, sales enablement, marketing, and support. Its platform includes AI-assisted creation, avatars, voiceovers, translation/localization, collaboration, and publishing workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build trusted relationships with strategic customers, discover their objectives and use cases, and help them realize value from their investment. You will monitor adoption and customer health, lead quarterly business reviews, manage renewals and commercial conversations, and coordinate onboarding, support, and issue resolution.
Requirements
- Customer-facing experience in customer success, account management, technical account management, or a similar role
- Experience managing up to approximately 30 strategic accounts from onboarding through renewal
- Experience managing risk, forecasting, and identifying growth opportunities
- Experience onboarding clients and building key relationships
- Experience leading client check-ins with senior stakeholders
- Light video editing using the Synthesia platform
Responsibilities
- Build and nurture relationships with key stakeholders
- Conduct customer discovery to identify objectives and use cases
- Act as a trusted advisor on implementing video content workflows
- Monitor utilization and increase engagement, adoption, and satisfaction
- Lead quarterly business reviews with senior stakeholders
- Communicate ROI and value to customers
- Monitor customer health, renewal risks, and expansion opportunities
- Own commercial conversations and the renewal process
- Coordinate onboarding, support, and customer issue resolution