Founding Customer Success Manager
Krea is an active generative-AI creative platform for generating, editing, and enhancing images, video, and 3D content.
San Francisco, United States
Funding history
About Krea
Krea provides browser-based AI creative tools and a developer API. Its offerings include image and video generation, enhancement and editing tools, 3D generation, and Krea 2, its in-house image foundation model.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own post-sale customer success from onboarding through adoption, renewal, and expansion. You will help customers integrate Krea into their workflows, track customer signals, lead webinars and workshops, manage renewals, and share customer feedback with product and marketing.
Requirements
- Customer Success or Account Management experience
- Experience renewing and growing customer accounts
- Onboarding and implementation experience
- Communication
- Interpersonal skills
Responsibilities
- Own post-sale customer success including onboarding, adoption, renewals, and expansion
- Help customers integrate Krea into creative workflows
- Drive product adoption across customer profiles
- Communicate product and feature updates
- Track usage and customer signals
- Identify expansion opportunities and manage renewals end to end
- Manage webinars and workshops from content planning through execution
- Share customer feedback with product and marketing teams
Benefits
- Equity packages
- Health insurance
- Dental and vision insurance
- Health FSA accounts
- Long-term disability coverage
- Flexible PTO
- 401k with a 4% company-sponsored match
- Office meals
- Uber transit to and from the office
- Visa sponsorship