Director, Partner Programs, Enablement, and Operations
Ping Identity provides an identity security platform for the digital enterprise, offering identity, access management, orchestration, and fraud prevention solutions. They serve large organizations across government, financial services, healthcare, retail, and media & telco sectors.
Maintainer signals as of 8/23/2026
Funding history
Investors
About Ping Identity
Ping Identity offers the Ping Identity Platform, an identity security solution providing capabilities for identify, manage, access, and govern needs, with support for any identity and any experience. The platform is powered by Helix, an AI engine driving intelligent identity services, and supports orchestration through a no-code, drag-and-drop interface, decentralized identity with reusable verified credentials, and fraud prevention capabilities. Ping Identity serves some of the world's largest organizations, including government agencies (e.g., State of Connecticut), financial services firms (e.g., Coast Capital), healthcare companies (e.g., Philips), retailers (e.g., Best Buy), and media & telco companies (e.g., The BBC), helping them reduce fraud, improve customer experience, and scale digital identity services across 6,500+ orchestrated capabilities and 350+ connectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design and manage partner-program frameworks covering recruitment, onboarding, activation, specialization, co-selling, services readiness, incentives, recognition, and lifecycle management. You will build enablement journeys, establish planning and measurement cadences, prepare executive decision materials, manage strategic initiatives and partner commitments, develop dashboards and metrics, facilitate cross-functional decisions, and strengthen program and operations capabilities through hiring and coaching.
Requirements
- Bachelor’s degree or equivalent practical experience
- Approximately 9–11 years of experience in partner programs channel strategy alliances revenue operations sales enablement business operations or a related field
- Experience in a software cloud cybersecurity identity or technology ecosystem with complex partner motions
- Success designing and scaling partner programs enablement programs or cross-functional operating models
- Strong program management planning prioritization dependency management metrics and executive communication skills
- Ability to move between strategy and execution and drive delivery
- Excellent written verbal facilitation influencing and relationship-building skills
- Strong business judgment and comfort making recommendations with incomplete information
- Experience working across Sales Marketing Product Services Finance Legal and Operations
- High ownership follow-through and ability to manage multiple priorities
- Willingness to travel domestically and internationally as needed
- Experience with system integrators distributors resellers cloud marketplaces or technology partners is preferred
- Experience building partner tiering specialization incentive investment onboarding certification or co-selling programs is preferred
- Experience translating product launches into partner-ready go-to-market and delivery motions is preferred
- Experience running executive operating cadences QBRs leadership reviews or chief-of-staff functions is preferred
- Familiarity with CRM partner relationship management analytics planning and collaboration tools is preferred
- Experience in identity and access management cybersecurity SaaS or enterprise infrastructure is preferred
- An MBA or relevant advanced degree is preferred
Responsibilities
- Design and manage the partner-program framework across recruitment onboarding activation specialization co-selling services readiness incentives recognition and lifecycle management
- Establish principles for partner segmentation prioritization investment access and lifecycle progression
- Create program requirements benefits governance operating guidelines and communications
- Develop frameworks for joint business planning partner commitments mutual action plans strategic agreements and measurable outcomes
- Define partner-ready packages for priority products and go-to-market motions
- Build role-based enablement journeys and calendars for onboarding training certification launches and reinforcement
- Improve enablement content using partner adoption field usage win-loss evidence and customer results
- Establish annual quarterly weekly pipeline forecast and executive operating cadences
- Convert strategic priorities into plans with owners milestones dependencies decisions and escalation paths
- Prepare leadership meetings QBRs business reviews and executive partner engagements
- Maintain visibility into initiatives commitments risks dependencies and blocked actions
- Build dashboards and metrics connecting partner activity to pipeline revenue activation readiness customer outcomes and return on investment
- Improve partner attribution rules of engagement investment decisions incentives and sales handoffs
- Facilitate executive and cross-functional alignment and drive decisions to closure
- Lead through influence and develop program enablement and operations capabilities through hiring coaching role design and reusable processes
Benefits
- Generous paid time off and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
