Director of Client Success
Cyclops provides crypto and stablecoin infrastructure exclusively for payments companies. Its platform supports settlement, payins, payouts, treasury management, and custom payment solutions through a unified integration.
Funding history
Projects
About Cyclops
Cyclops is a payments infrastructure company offering stablecoin and fiat settlement, crypto acceptance, payouts, treasury management, virtual accounts, custody, compliance, liquidity, FX conversion, and wallet infrastructure. Its API-based platform is designed for PSPs, payment networks, orchestrators, gateways, acquirers, PayFacs, and ISOs, supporting operations across more than 150 countries and 400+ assets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the client journey from onboarding through the account lifecycle, lead implementations and go-lives, build the Client Success function, solve client problems, manage ongoing relationships, coordinate support requests, identify growth opportunities, and shape the future operating model.
Requirements
- Significant customer success, implementation, client services, account management, or customer operations experience
- Complex, high-value client relationship ownership
- Experience building or improving a client success or implementation function
- Hands-on leadership experience
- Project and program management skills
- Technical aptitude with APIs and integrations
- Executive-level client communication skills
- High ownership and strong judgment
- Process-building ability
- Startup experience
Responsibilities
- Own the client journey from onboarding through the account lifecycle
- Partner with Sales and Solutions Architecture
- Drive onboarding and implementation
- Coordinate clients and internal teams to achieve go-live
- Build Client Success playbooks, operating rhythms, tools, and standards
- Identify risks and blockers and drive resolution
- Lead ongoing client relationships
- Coordinate client questions and support inquiries
- Identify product adoption and expansion opportunities
- Shape the Client Success organization
Benefits
- Company-issued laptop
- Technology accessories
- Annual in-person full-team meetup