Customer Activation Manager | Enterprise
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Lead enterprise customers through implementation and agentic workflow adoption, owning time-to-value and measurable outcomes. Create change management strategies, manage executive stakeholders, communicate financial impact to CFOs and Controllers, use AI tools daily, support adoption of agentic finance capabilities, coordinate implementations with Account Executives and Technical Consulting, and bring customer insights to Product.
Requirements
- Enterprise change management experience.
- Fluency with ERP systems such as NetSuite, SAP S/4HANA, Workday, or Sage Intacct.
- Daily habitual use of AI tools.
- Ability to communicate financial impact and connect implementation milestones to P&L outcomes.
- Technical acumen with integrations, APIs, and workflow architecture.
- 7+ years of experience in enterprise customer success or implementations.
- Experience with agentic workflows.
- Finance domain experience.
- C-suite relationship management.
Responsibilities
- Lead enterprise customers through implementation and agentic workflow adoption.
- Own change management strategies for customer accounts.
- Map stakeholders, diagnose resistance, build coalitions, and drive adoption.
- Quantify and communicate business impact to CFOs and Controllers.
- Manage executive-level stakeholder relationships.
- Use AI tools to prepare for calls, build materials, synthesize data, and identify risks.
- Help customers adopt agentic finance capabilities.
- Partner with Account Executives and Technical Consulting on implementations.
- Bring customer insights to Product.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to NYC or SF
- Life, AD&D, and disability coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension