Customer Support Specialist APAC
Enterprise AI platform for financial institutions, providing agentic research, analysis, workflow automation, and client-ready deliverables.
Funding history
About Rogo
Rogo builds bespoke, enterprise-grade AI systems for financial workflows, including research, analysis, modeling, reporting, and deal work. Its platform emphasizes financial-domain models, integrated firm and market data, auditability, governance, and security.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide chat and email support to existing clients, resolve issues within service-level agreements, and identify their root causes. You will communicate workarounds clearly, improve processes and automation, and keep relevant stakeholders informed about support context.
Requirements
- 1+ years of customer support or user operations experience in a B2B SaaS or technology environment
- Organizational and prioritization skills for ambiguous, high-volume queues
- Verbal and written communication skills
- Interest in financial and AI markets
- Analytical experience using data to inform operational decisions
- Customer experience and operational excellence focus
Responsibilities
- Handle client support queries through chat and email and resolve issues within SLAs
- Diagnose root causes and provide clear workarounds
- Identify process optimizations and automation opportunities
- Collaborate with Customer Support Managers to streamline and scale support
- Coordinate with Product, Engineering, Sales, and Post-Sales stakeholders on support context
