Customer Activation Manager | Strategic Enterprise

3 hours agoLeadSalary: 178K - 271KNew York, NY (HQ); San Francisco, CA Hybrid Full Time Customer Support Jobs by Ramp

Skills

Accounting Software Ai Api Change Management Communication Customer Success Expense Management Finance Implementation Integration P&L Stakeholder Management Workflow

Candidate Availability

Hybrid · Canada · Required Hybrid · New York · Required Hybrid · New York City · Required Hybrid · New York, San Francisco · Required Hybrid · San Francisco · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You lead strategic enterprise customers through implementation and agentic workflow adoption, owning time-to-value and measurable business outcomes. You develop change management strategies, manage C-suite relationships, communicate financial impact to CFOs and Controllers, use AI tools daily, support agentic finance adoption, coordinate implementations, and share customer insights with Product.

Requirements

Enterprise change management experience
Daily habitual use of AI tools
Ability to communicate financial impact and connect implementation milestones to P&L outcomes
Technical acumen with integrations, APIs, and workflow architecture
7+ years of experience in enterprise customer success or implementations
Experience with agentic workflows
Finance domain experience
Experience with accounting software, expense management, or CFO workflows
C-suite relationship management

Responsibilities

Lead strategic enterprise customers through implementation and agentic workflow adoption
Own change management strategies for accounts
Map stakeholders and diagnose resistance
Build internal coalitions and drive adoption
Quantify and communicate business impact to CFOs and Controllers
Manage executive-level stakeholder relationships
Use AI tools to prepare for calls, build materials, synthesize data, and identify risks
Help customers adopt agentic finance capabilities
Partner with Account Executives and Technical Consulting
Bring customer insights to Product

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
Medical, dental, and vision insurance
One Medical annual membership
401(k) with employer match
Fertility HRA
Paid parental leave
Pet insurance
In-office lunch, snacks, and drinks
Relocation support to NYC or SF
Life, AD&D, and disability coverage
Group Retirement Plan with employer match
Employee Assistance Program and virtual care
Private medical insurance
Virtual GP and at-home care
Workplace pension