Customer Activation Manager | Strategic Enterprise
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Lead strategic enterprise customers through implementation and agentic workflow adoption, owning time-to-value and measurable business outcomes. Develop change management strategies, manage C-suite relationships, communicate financial impact to CFOs and Controllers, use AI tools daily, support agentic finance adoption, coordinate implementations, and share customer insights with Product.
Requirements
- Enterprise change management experience with measurable workflow adoption results.
- Habitual daily use of AI tools for preparation, synthesis, customer materials, and automation.
- Ability to communicate financial impact and connect implementation milestones to P&L outcomes.
- Technical acumen with integrations, APIs, and workflow architecture.
- 7+ years of enterprise customer success or implementation experience.
Responsibilities
- Lead enterprise customers through implementation and agentic workflow adoption.
- Own change management strategies, map stakeholders, diagnose resistance, build coalitions, and drive adoption.
- Quantify and communicate business impact to CFOs and Controllers.
- Manage executive-level stakeholder relationships, including C-suite relationships.
- Use AI tools daily to prepare for calls, build materials, synthesize data, and identify risks.
- Help customers adopt agentic finance capabilities.
- Partner with Account Executives and Technical Consulting on implementations and expansion.
- Bring customer insights to Product.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to NYC or SF
- Life, AD&D, and disability coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension