Customer Success - UK/I
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own technical and commercial outcomes for customers across the UK and Ireland. You will lead onboarding, enablement, adoption, renewals, expansions, and cross-sell opportunities; advise customers on production deployments; analyze usage and performance data; and collaborate with Sales, Engineering, Product, Marketing, and customer success leadership.
Requirements
- 5+ years of Customer Success, Account Management, or Technical Account Management experience
- Complex B2B SaaS, Developer Tools, or AI/ML product experience
- Experience managing a defined book of business
- Fluent English
- UK and Ireland market experience
- AI agent building and deployment experience
- API integration and SDK experience
- Cross-functional collaboration experience
- Revenue quota ownership
- Renewal and cross-sell experience
- Problem-solving, technical, and analytical skills
- Customer relationship management skills
- Ability to work independently in a remote or distributed environment
Responsibilities
- Run onboarding, enablement, and growth across the platform
- Advise customers on production deployment
- Analyze usage and performance data
- Drive revenue retention and growth
- Own renewals, upsells, and cross-sell opportunities
- Manage a defined book of business against retention and expansion targets
- Collaborate with Sales, Engineering, Product, Marketing, and customer success leadership
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly co-working stipend