Customer Success & Partner Onboarding Manager - Loyalty and Partner Platforms (B2B)
qiibee ag operates PEI, a B2B points-exchange infrastructure for loyalty partnerships. It connects businesses with loyalty-program operators so customers can earn, spend, and convert loyalty currencies.
About qiibee ag
qiibee ag provides the Points Exchange Infrastructure (PEI), an enterprise B2B platform that connects businesses seeking to reward customers with operators of loyalty programs. The platform centralizes partnership discovery, onboarding, commercial terms, integrations, transaction orchestration, reconciliation, and real-time settlement. It supports API, Shopify-plugin, no-code, and portal-based integrations for businesses such as retailers, e-commerce platforms, hospitality, financial services, airlines, and hotel groups.
Skills
About the Role
You will own the onboarding and lifecycle management of B2B customers within the platform, guiding them from setup to live launch, campaign optimization, and ongoing success. You will leverage AI tools daily to automate tasks, surface insights from data, and deliver a faster, smarter customer experience.
Requirements
- Fluent in English and German (spoken and written) — mandatory.
- 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry.
- Proficient in using AI tools (e.g., ChatGPT, Claude, Copilot, or similar) for writing, research, data analysis, and workflow automation.
- Hands-on experience with HubSpot or comparable CRM systems.
- Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards).
- Highly structured and able to manage multiple projects simultaneously.
- Empathetic communicator with a consultative, solution-oriented mindset who can pair human judgment with AI-generated insights to deliver better outcomes.
- Comfortable working across teams and time zones, using AI to draft async updates, summarize meeting notes, and keep everyone aligned.
- Strong sense of ownership — from first contact to successful partner activation.
Responsibilities
- Manage end-to-end onboarding of new customers — from setup to go-live.
- Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time.
- Serve as the primary relationship manager for all active customers.
- Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns.
- Ensure all communication and visuals meet brand and compliance guidelines.
- Maintain a best-in-class CRM in HubSpot by using AI to auto-log interactions, enrich contact data, flag stale records, and keep pipelines clean without manual busywork.
- Conduct regular customer reviews, analyzing performance data and identifying areas for improvement.
- Support issue resolution and customer feedback loops to continuously improve the customer experience.
- Accelerate issue resolution with AI — use AI to categorize incoming support tickets, draft initial responses, surface relevant knowledge-base articles, and close the feedback loop faster.
Benefits
- Fully remote work
- Competitive monthly salary package
- Equity share and qiibee tokens (QBX), sharing in our success
- Funding for educational development
- Fast-paced remote startup environment