Technical Support Specialist
Veem is a payments company offering domestic and international payables and receivables services. Its platform supports bank transfers, cards, multi-currency wallets, payment automation, invoicing, and accounting integrations for businesses.
Funding history
About Veem
Veem provides a business payments platform for sending, receiving, managing, and automating domestic and international payments across more than 100 countries and 80 currencies. Its offerings include bank transfers, debit and credit card payments, virtual cards, virtual bank accounts, a multi-currency wallet, payment tracking, approvals, mass payments, invoices, payment links, and accounting integrations. It also provides partner solutions for financial institutions, payment service providers, AP/AR platforms, freelance marketplaces, and accountants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide customer support by phone, email, and live chat, own cases through resolution, and communicate clear technical guidance. You will guide API configuration, testing, and troubleshooting; investigate integration issues; coordinate customer implementations; deliver training; and use AI-assisted tools to improve support workflows and documentation.
Requirements
- Two to three years of experience in technical support, API implementation, technical onboarding, SaaS support, or a similar client-facing technical role
- Customer support experience via phone, email, and live chat
- Knowledge of REST API, JSON, authentication, webhook, and API testing tools
- Experience with Postman, OpenAPI, Swagger, or similar developer tools
- Ability to test API, interpret logs and error messages, troubleshoot integrations, and identify root causes
- Experience supporting technical and business stakeholders through onboarding or implementation
- Experience using ticketing, CRM, or case-management systems
- Analytical, troubleshooting, project-management, organizational, written, and verbal communication skills
- Experience using AI tools for research, documentation, troubleshooting, or workflow automation
Responsibilities
- Provide scheduled customer support through phone, email, and live chat
- Resolve account, platform, payment, banking, verification, transaction, and integration questions
- Own cases from initial contact through investigation, documentation, follow-up, escalation, and resolution
- Manage customer conversations, support tickets, implementation tasks, and follow-up activities
- Guide customers and partners through API configuration, authentication, webhook, and integration practices
- Test and troubleshoot integrations using Postman and OpenAPI documentation
- Investigate API requests, authentication issues, connectivity problems, data errors, and webhook failures
- Review logs, payloads, response codes, and test results to identify root causes
- Coordinate customer and partner onboarding and implementation activities
- Establish implementation milestones, dependencies, owners, and next steps
- Deliver technical training and guidance
- Use AI-assisted tools to improve support, troubleshooting, documentation, and workflows
- Improve support content, API documentation, workflows, and product functionality
Benefits
- Bonus
- Health benefits
