Level 1 Technical Support Specialist
Eventus Systems, Inc. provides the Validus platform for multi-asset trade surveillance, market-risk controls, algorithmic-trading monitoring, and transaction monitoring. It serves banks, broker-dealers, digital-asset venues, exchanges, regulators, prediction markets, and proprietary trading firms.
Funding history
About Eventus Systems, Inc.
Eventus Systems, Inc. is a financial-regulatory technology company offering Validus, a multi-asset platform for trade surveillance, market-risk controls, algorithmic-trading monitoring, and transaction monitoring. The platform provides customizable procedures, real-time alerts, investigative tools, reporting, automation, and data integration to help trading organizations identify market abuse, meet regulatory requirements, and manage operational risk. Eventus serves banks, broker-dealers and intermediaries, centralized digital-asset exchanges, market venues and regulators, prediction markets, and proprietary trading firms.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the first point of contact for US customers seeking technical assistance. You will troubleshoot product issues, manage and route Jira tickets, escalate complex cases, monitor system alerts, and provide clear resolution guidance. You will coordinate handovers with global support teams and maintain knowledge-base content to improve customer self-service.
Requirements
- Technical support, help desk, or customer service experience
- Troubleshooting
- Configuration management
- JSON
- XML
- SQL
- Oracle
- ClickHouse
- Linux
- Unix
- Python
- Bash
- vi
- less
- ticketing system
- support-queue management
- financial-market data
- trade lifecycle
- market data
- reference data
Responsibilities
- Provide first-line technical assistance through Jira
- Troubleshoot and resolve product and service issues
- Escalate unresolved cases to Level 2 Support and internal teams
- Categorize, route, update, flag, and close support tickets
- Coordinate issue handovers with global support teams
- Provide customers with clear resolution instructions
- Monitor and prioritize system alerts and client requests
- Identify recurring issues and improve documentation and processes
- Create and maintain knowledge-base articles
- Participate in training and upskilling
Benefits
- Fully remote work
- Health, dental, vision, and disability coverage
- Unlimited PTO
- Flexible work arrangement
