Technical Support Engineer
Utila provides institutional digital asset operations infrastructure with MPC wallets, enabling organizations to securely manage, build, and scale on digital assets.
Maintainer signals as of 8/10/2026
Funding history
Projects
About Utila
Utila enables institutions to manage digital asset operations across blockchains using MPC wallet infrastructure. The platform provides secure custody, treasury management, trading operations, stablecoin payments, and tokenization capabilities with granular policy controls, compliance integrations, and developer APIs for payment providers, neobanks, custodians, exchanges, and institutional investors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will investigate and reproduce customer-reported issues, diagnose complex technical problems, and coordinate resolutions with global Product, Engineering, and Customer Success colleagues. You will communicate customer status, escalate urgent cases, improve support documentation and workflows, and build trusted customer relationships.
Requirements
- 3+ years of experience as a Technical Support Engineer or Product Support Engineer
- Experience with SaaS-based products
- Experience with APIs and cloud environments
- Familiarity with Datadog
- Native-level English and Spanish
- Experience with Python or Go
- Experience with GCP, Grafana, or blockchain or digital asset infrastructure
- Experience in startup or fast-scaling environments
- Experience mentoring or establishing technical support practices
Responsibilities
- Investigate and troubleshoot customer-reported issues
- Reproduce problems and involve team members when needed
- Diagnose and resolve complex technical challenges
- Build customer relationships through clear communication
- Collaborate with Product, Engineering, and Customer Success teams
- Identify concerns early and remove technical blockers
- Escalate high-priority issues to management
- Improve internal processes, documentation, and support workflows
- Provide structured reporting on open issues and customer status