Technical Support Engineer APAC
Fireblocks is a digital asset infrastructure platform that helps financial institutions, fintechs, and businesses store, transfer, issue stablecoins, and manage digital assets securely.
Maintainer signals as of 9/24/2026
Funding history
About Fireblocks
Fireblocks provides digital asset infrastructure for financial institutions, fintechs, and businesses handling digital assets at scale. Users can secure custody, issue stablecoins, tokenize assets, process payments, and manage wallets through a unified platform. The platform uses multi-party computation cryptography with policy-based governance to secure private keys and automate transaction workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own customer problems through resolution, provide real-time support through Slack and remote troubleshooting during APAC hours, and deliver technical support for the SaaS platform. You will escalate issues when needed, collaborate during outages and war-room calls, and maintain meticulous case documentation.
Requirements
- 1–3 years of experience as a Technical Support Engineer or similar role
- Ability to work under high pressure and troubleshoot with effective time management
- Ability to work unorthodox hours when needed
- API implementation and debugging skills
- Excellent oral and written communication skills
- Excellent troubleshooting and analytical skills
- BS/BA degree in Computer Science or an equivalent field
- Experience supporting SaaS products or relevant financial services, technology, or technical support experience
- Knowledge of databases, Kibana, Grafana, OpenSearch, scripting, or LogStash
- Understanding of cryptographic algorithms used by public blockchain networks
Responsibilities
- Own customer problems through resolution using available resources
- Provide real-time support through Slack and remote troubleshooting during APAC time zones
- Deliver technical support for the SaaS platform
- Escalate technical issues to the Senior Support Team as required
- Collaborate with the Senior Support Team during outages and participate in war-room calls
- Adhere to business processes and policies
- Handle customer queries and escalations professionally with meticulous case management and documentation
Benefits
- Paid overtime for work on major holidays