Community Support Engineer
CodeRabbit is an AI software-development platform for reviewing, prioritizing, understanding, and securing code changes created by people and coding agents.
Funding history
About CodeRabbit
CodeRabbit provides automated, context-aware AI code reviews across pull requests, IDEs, and CLI workflows, and has expanded into agentic change management with PR triage, change explainability, security monitoring, planning, and Slack/Discord agents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You'll be the first point of contact for technical questions across CodeRabbit's public communities, including Discord, X, Reddit and GitHub Discussions. You'll troubleshoot code review and integration problems, create detailed tickets for Engineering and Product, and turn community questions into reusable resources.
Requirements
- At least 4 years of experience leading support operations initiatives, program management or operational improvements in a technical/SaaS environment
- Proven track record of launching operational programs that improved support metrics
- Strong analytical mindset with fluency in operational data
- Customer obsession
- Systems thinking and operational strategy
Responsibilities
- Engage community spaces such as Discord, X, GitHub Discussions and Reddit with marketing and DevRel
- Troubleshoot code review scenarios, integration failures and API issues end-to-end
- Create how-to guides, debugging walkthroughs and config examples from community questions
- Escalate bugs and product improvements to engineering and product with full reproduction steps
- Operate asynchronously across APAC, EMEA and AMER timezones
- Partner with support engineers on complex issues and facilitate escalations to enterprise support
- Foster community health and recognize quality peer answers
- Report community insights and trends to leadership
Benefits
- Equity
- Competitive benefits