Customer Support Specialist, Taiwan
Verda is a Helsinki-headquartered full-stack AI cloud provider offering on-demand GPU compute, clusters, serverless containers, storage, APIs, and related AI infrastructure.
Funding history
About Verda
Formerly DataCrunch, Verda operates European AI cloud infrastructure for the full AI lifecycle, from prototyping and distributed model training to scalable inference. It manages data-center infrastructure, hardware, cloud-platform services, and an in-house AI Lab.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle customer tickets end to end, covering instance access, connectivity, GPU and API issues, and account and billing questions during Asia-Pacific hours. You will troubleshoot independently, escalate to on-call engineering, run handovers with teammates in other time zones, monitor service status, keep internal guides current, and help onboard and mentor new team members as the region grows.
Requirements
- 2+ years of experience in a technical role at a cloud provider
- Bachelor's degree in CS, IT or related field (or equivalent experience)
- Networking fundamentals (SSH, firewall and port rules, TCP/IP) and comfort with database queries
- REST API debugging
- Works independently and knows when to escalate
- Excellent written and verbal communication in Mandarin and English
Responsibilities
- Handle customer tickets end to end
- Troubleshoot independently and escalate to on-call engineering when needed
- Run handovers with teammates in other time zones at start and end of each shift
- Monitor service status and communicate incidents to customers
- Keep internal guides up to date and flag recurring issues to product and engineering
- Help onboard and mentor new team members
Benefits
- Cash and equity compensation
- Local benefits
