Customer Support Specialist
Verda is a Helsinki-headquartered full-stack AI cloud provider offering on-demand GPU compute, clusters, serverless containers, storage, APIs, and related AI infrastructure.
Funding history
About Verda
Formerly DataCrunch, Verda operates European AI cloud infrastructure for the full AI lifecycle, from prototyping and distributed model training to scalable inference. It manages data-center infrastructure, hardware, cloud-platform services, and an in-house AI Lab.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle customer tickets end to end, covering instance access, connectivity, GPU and API issues, and account and billing questions. You will troubleshoot independently, escalate to on-call engineering when needed, run handovers with teammates in other time zones, monitor service status and communicate incidents, maintain internal guides and suggest improvements to support processes. The role follows a rotational shift pattern for 24/7 coverage.
Requirements
- 2+ years of experience in a technical role at a cloud provider
- Bachelor's degree in CS, IT or related field (or equivalent experience)
- Networking fundamentals (SSH, firewall and port rules, TCP/IP) and comfort with database queries
- REST API debugging
- Works independently and knows when to escalate
- Excellent written and verbal English communication
Responsibilities
- Handle customer tickets end to end
- Troubleshoot independently and escalate to on-call engineering when needed
- Run handovers with teammates in other time zones at start and end of each shift
- Monitor service status and communicate incidents to customers
- Keep internal guides up to date and flag recurring issues to product and engineering
- Suggest improvements to support processes and tooling
Benefits
- Cash and equity compensation
- Local benefits
