Senior Technical Support Engineer
Zero Hash provides B2B infrastructure enabling any platform to integrate digital assets through APIs for buying, selling, custody, and payment services.
Funding history
Projects
About zerohash
Zero Hash helps businesses add cryptocurrency services by providing API infrastructure that handles regulatory and technical complexity. With it, companies can offer trading, custody, payment processing, and rewards programs without building infrastructure from scratch. Zero Hash serves neo-banks, fintech platforms, and investment services seeking to integrate crypto capabilities.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will act as the final technical escalation point for complex integrations and infrastructure issues. You will investigate code and distributed systems, build automation and monitoring, lead incident response and root-cause analysis, influence engineering decisions, and mentor support engineers.
Requirements
- 5+ years in technical support engineering, solutions engineering, or backend software development
- REST API
- SDK
- WebSocket
- Webhook
- SQL
- Python, JavaScript, TypeScript, or Golang
- AI tooling or LLM API
- Logging and observability platforms
- Ticket tracking
- SLA monitoring
- Technical communication
Responsibilities
- Troubleshoot complex codebases, distributed systems, and client integrations
- Escalate critical bugs and advocate for architectural improvements
- Build internal tools, scripts, and dashboards
- Create alerts, observability monitors, and runbooks
- Lead critical incident support and root-cause analyses
- Mentor technical support engineers and create training documentation
Benefits
- Healthcare insurance
- Vision insurance
- Dental insurance
- Equity opportunity
- Maternity and paternity leave after 6 months
- WeWork All Access Membership
- Work-from-home yearly stipend
- Learning and development yearly stipend after 6 months
