Customer Success Manager
Xsolla (USA), Inc., operating under the Xsolla brand, is a global video game commerce and payments company serving game developers, publishers, creators, and payment providers.
Maintainer signals as of 9/2/2026
Projects
About Xsolla (USA), Inc.
Xsolla provides merchant-of-record and payment-processing services plus direct-to-consumer commerce, web shops, publishing and distribution tools, cloud gaming, fraud prevention, player engagement, creator monetization, and developer tooling for the video game industry. Its solutions operate across 200+ geographies with 1,000+ payment methods and are actively supported through live products, documentation, customer support, and ongoing hiring.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own recurring payout operations for partners by validating performance data, calculating payouts, preparing approvals, and coordinating invoicing, tax, and banking documentation. You will resolve discrepancies, maintain CRM records, produce reports, support onboarding, respond to partner questions, monitor performance, and coordinate requests across internal teams.
Requirements
- 1–4 years of experience in customer success account management partner operations affiliate operations ad operations finance operations or a comparable role
- Fluent English
- Strong numeracy and spreadsheet skills including lookups pivot tables and reconciliation
- Exceptional attention to detail
- Highly organised and self-directed
- Clear written communication skills
- Comfort working across APAC and HQ time zones
- Based in or willing to relocate to Vladivostok for an onsite role
Responsibilities
- Manage recurring partner payout cycles
- Validate performance data and calculate payouts
- Coordinate invoicing tax and banking documentation
- Investigate and resolve payout discrepancies
- Maintain partner records in Salesforce and internal trackers
- Produce partner status and payout reconciliation reports
- Support partner onboarding and first campaigns
- Respond to partner questions and escalate issues
- Monitor performance dashboards and flag anomalies
- Coordinate partner requests with Product Engineering Design BD and Support
- Maintain process documentation and onboarding notes
- Track work in Jira and propose process automation
Benefits
- 100% company-paid medical insurance
- 100% company-paid dental insurance
- 100% company-paid vision insurance
- Flexible Time Off
