Senior Customer Success Manager
BVNK helps businesses integrate stablecoins into payment flows by providing enterprise-grade infrastructure for cross-border transactions.
Funding history
Projects
About BVNK
BVNK offers a licensed payments platform that bridges traditional payment rails with blockchain networks. Its APIs and dashboard let fintechs, marketplaces and other enterprises open virtual accounts, accept and send stablecoin payments, automate FX and orchestrate multi-rail transactions while meeting compliance requirements.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of banking, crypto, payments, or FX accounts and build strong customer relationships. You will coordinate onboarding and go-live activities, identify adoption and growth opportunities, conduct customer reviews, support upsells and renewals, represent customer needs internally, and use data to resolve customer challenges.
Requirements
- Customer success
- Banking
- Crypto
- Payment
- FX
- Communication
- Interpersonal skills
- Problem-solving
- Conflict resolution
- Analysis
- CRM
Responsibilities
- Manage a portfolio of banking, crypto, payments, or FX accounts
- Develop customer relationships and manage stakeholders
- Coordinate customer onboarding, implementation, and go-live
- Identify adoption and growth opportunities
- Organize customer reviews to reduce churn risk
- Identify upsell and renewal opportunities with Account Managers
- Represent customer needs internally
- Coordinate targeted client communications with Marketing
- Resolve customer challenges using data-driven insights
- Identify portfolio best practices and improve processes
Benefits
- Flexible working hours
- Hybrid working
- Flexible holiday
- Opportunities to travel to offices worldwide
