Customer Experience Associate
Robinhood helps users invest in stocks, ETFs, options, and cryptocurrencies through commission-free trading with no minimum account requirements.
Funding history
Investors
Projects
About Robinhood
Robinhood helps retail investors access financial markets through commission-free trading of stocks, ETFs, options, and cryptocurrencies. With it, users can invest with no account minimums, earn rewards through retirement accounts with matching contributions, and access advanced trading tools. Robinhood democratizes investing by making financial markets accessible to everyone, not just wealthy investors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide high-touch customer support through phone, email, and chat. You will help customers navigate financial topics and platform tools, resolve inquiries using independent judgment, identify service improvements from feedback, and build expertise in financial products and concepts.
Requirements
- Customer service skills across phone and written channels
- Written and verbal communication skills
- Ability to explain complex topics clearly
- Ability to adapt to a fast-paced environment
- Ability to prioritize tasks in a multitasking environment
- Ability to work the required shift in a 24/7 model
Responsibilities
- Provide customer support through phone, email, and chat
- Help customers navigate financial topics and platform tools
- Identify and communicate improvements based on customer feedback and interaction trends
- Develop expertise in financial products and financial concepts
- Resolve customer inquiries using independent judgment
Benefits
- Bonus opportunities
- Equity ownership
- 401(k) matching
- 100% paid health insurance for employees
- 90% health insurance coverage for dependents
- Access to the Robinhood Employee Fund for eligible US employees
- Lifestyle wallet for wellness and learning
- Employer-paid life and disability insurance
- Fertility benefits
- Mental health benefits
- Company holidays
- Paid time off
- Sick time
- Parental leave
- Catered meals
- Office events
