Community Support Associate
Orca operates in the blockchain platforms sector and provides an advanced protocol based on a concentrated liquidity automated market maker (CLAMM).
Maintainer signals as of 9/25/2026
Funding history
About Orca
Orca operates with an advanced protocol based on a Concentrated Liquidity Automated Market Maker (CLAMM). The platform enables users to easily buy or sell cryptocurrencies by connecting their wallets. Orca's protocol focuses on providing liquidity and a seamless experience for managing crypto assets and transactions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a first point of contact for users across community channels and ticketing systems. You will resolve and escalate technical, security, and business-continuity issues; support VIP users; moderate community spaces; create educational materials; gather feedback; monitor crypto trends; and help deliver engagement initiatives.
Requirements
- Comprehensive knowledge of crypto and blockchain technologies
- Knowledge of SVM chains, AMMs, and preferably CLMMs
- Experience in customer support, community management, or a related role
- Fluent or native-level English communication skills
- Strong problem-solving skills for technical issues
- Familiarity with Discord, Telegram, Twitter, Reddit, and online community tools
Responsibilities
- Respond to user inquiries through Discord and MetaCRM
- Troubleshoot user issues and provide advanced technical support
- Escalate out-of-scope, security, and business-continuity issues
- Provide white-glove support to VIP users
- Route partnership and business-development inquiries to relevant departments
- Moderate community platforms and enforce community guidelines
- Create guides, FAQs, workshops, webinars, and AMAs for user education
- Gather user feedback to improve products and services
- Monitor crypto ecosystem trends and report relevant developments
- Collaborate on community engagement and growth initiatives
Benefits
- Flexible work schedule
- Home office stipend
- Wellness stipend
- Paid subscriptions to GitHub Copilot, ChatGPT, or other productivity tools
Hiring Process
Initial Screen (20 min) covering experience and Solana/DeFi knowledge; Hiring Manager interview (60 min) covering the role, work culture, and expectations; Final Round (60 min) with Business Development covering product topics.
