Customer Experience Associate English
IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.
Maintainer signals as of 9/25/2026
About IG
IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide digital-first support for customer queries about products, markets, and platforms. You will navigate multiple systems, independently manage your workload, explain financial products and trading concepts, de-escalate sensitive situations, and maintain high standards for service quality and productivity.
Requirements
- Self-motivation and personal accountability
- Time management
- Numerical aptitude and attention to detail
- Analysis and problem-solving
- Ability to handle complex and sensitive customer issues
- Digital and phone communication
- English fluency
- Interest in financial markets and trading
Responsibilities
- Deliver positive customer outcomes in every interaction
- Navigate digital platforms and systems
- Provide excellent customer service
- Manage your workload independently while collaborating with colleagues
- Learn and apply financial products and trading concepts
- De-escalate difficult customer situations calmly and professionally
Benefits
- Life insurance
- My Benefit Platform
- Medical insurance with Medicover
- Birthday day off
- Two annual volunteering days
- Employee share plans
- Free office lunch once per week
- Employee Assistance Program
- Hybrid working
Hiring Process
First interview with a recruiter.
